Frequently Asked Questions

COMPANY DETAILS:
DRIFTA EUROPE TRADING s.r.o.
Na Folimance 2155/15
12000 Praha 2 – Vinohrady
Czech Republic
VAT ID: CZ05357560

SHIPPING:
Drifta EU is based in Czech Republic so we are shipping from Rtyne v Podkrkonosi. The shipping company that we are using are GLS, DPD, TNT, UPS. Their rates are based on weight which works well with our shopping cart. Every country in the EU has different shipping rates. To check the shipping rate to your country enter the products you would like to buy into the shopping cart. If you press the view cart button you will see all the products that are in the cart and the price summary. Above the total price you have a link to calculate shipping. Enter your shipping location and press update totals. Now you should see the price you will be charged for shipping. We can ship up to 30kg in one parcel. If the weight is more than that we have to split up the sending into two parcels or we can use the shipping company TNT (up to 50kg). If this is the case we will contact you. Shipping usually happens the next day from the day the order was placed. You will receive an email with tracking details. Sometimes they end up in the spam folders so check there as well.

PAYMENTS:
We offer 3 payment methods on the Drifta EU website, Comgate (payment via visa/mastercard), PayPal and direct bank transfer.
– If you have a PayPal account, checkout with this payment method is very easy. You will be directed on your PayPal account and just confirm the Payment. If you don’t have an account with PayPal you can proceed the payment with entering your credit card.
– If you choose bank transfer you will get all the information where to send the money in your order confirmation email. We will send the products out after we receive the payment.
– The company Drifta Europe trading is registered for VAT so if you want to pay without VAT contact us and we will send you an invoice.

RETURNS/WARRANTY:
If you wish to return a product there is no problem as long the product will be postad back within a week from delivery, unused and in original packaging. Drifta EU will not cover the return shipping costs and money will be refunded after the product will be inspected. Warranty claims will be resolved in 30 days once products recieved.
Warranty is from law 2 years in the EU.

GDPR:
Data entered during order process (personal information) will be keept stored in the webpage database. If you wish that this data will be removed please let us know. During order process your will be able to create an account. That way you will have an overview over your orders that you have placed on www.drifta.eu This account can be removed as well if you want to do that.